Privacy Policy

Last updated: 14 October 2026

This Privacy Policy explains how Solarised Energy handles personal information relating to visits, enquiries and purchases through www.solarisedenergy.co.za.

For privacy enquiries or requests, contact info@solarisedenergy.co.za.

1. Information we collect

Depending on your interaction with us, we may collect:

Your name, email address and telephone number.
Billing and delivery addresses.
Order details, purchase history and payment references.
Information supplied for EFT reconciliation and refunds.
Messages sent through email, contact forms or live chat.
Information supplied for returns, warranty claims and complaints.
Customer-account details and marketing preferences.
Technical information, including IP addresses, browser and device information, cookie identifiers, page interactions and advertising conversion data.

Please provide only information relevant to your transaction or enquiry. Do not send banking passwords, PINs, one-time passwords or unrelated banking records.

2. How information is collected

We collect information directly from you when you place an order, use account features, contact us, subscribe to emails or request after-sales assistance.

Wix and connected website services may collect technical information through cookies, tags and similar technologies.

We may receive relevant payment, delivery or service information from banks, couriers, fulfilment suppliers and providers assisting with your order.

3. Why we use your information

We use personal information to:

Answer product and order enquiries.
Process purchases and reconcile EFT payments.
Arrange delivery and provide order updates.
Support customer accounts.
Handle cancellations, returns, refunds and warranty claims.
Investigate complaints, payment errors and suspected misuse.
Keep records required for accounting, legal obligations and disputes.
Send promotional emails where permitted by law.
Measure Google Ads campaign performance through conversion tracking.

Depending on the purpose, processing may be based on your consent, performance of a contract, a legal obligation or a legitimate interest recognised by applicable law.

4. Required and optional information

Contact, payment and delivery information necessary to fulfil an order must be provided for us to complete that transaction.

Without the necessary information, we may be unable to process your purchase, arrange delivery or provide the requested assistance.

Optional information should be identified as optional. Subscribing to marketing is voluntary and is not required to purchase products.

5. Wix website services

Our website uses Wix for hosting and website features, including online shopping, customer accounts, contact forms, live chat and email subscriptions.

Information submitted through these features may be processed and stored through Wix and providers supporting its services.

The information processed depends on the feature you use.

6. Google Ads conversion tracking

We use Google Ads conversion tracking to measure actions associated with our advertising, such as purchases or other configured conversions.

Depending on the tracking configuration, Google may receive advertising click identifiers, cookie or device identifiers, website interactions, conversion times and transaction information such as value and currency.

Google processes information received through its services under its applicable terms and privacy arrangements.

Any additional tracking features must be assessed and disclosed when introduced.

7. Cookies and your choices

Our website uses cookies and similar technologies for essential website functions and advertising measurement.

Visitors can reject optional tracking and withdraw consent through the website’s cookie controls. Refer to our Cookie Policy for details about the controls and how to reopen your preferences.

Rejecting optional tracking does not prevent you from making a purchase. Essential cookies may still be necessary for functions such as security, shopping sessions and checkout.

You may also manage cookies through your browser settings. Blocking essential cookies may affect website functionality, and browser controls may not prevent every form of tracking.

Simply visiting the website does not constitute consent to all optional tracking.

8. Who may receive your information

Relevant information may be shared with:

Wix and website service providers, to operate website features.
Couriers and delivery providers, to deliver and track orders.
Fulfilment suppliers, where they dispatch products directly on our behalf.
Banks and relevant payment providers, to reconcile payments and arrange refunds.
Manufacturers and service providers, where necessary for warranty assessments or repairs.
Google, for the conversion-tracking purposes described above.
Professional advisers and authorities, where necessary for legal obligations, disputes or lawful business administration.

We limit sharing to information relevant to the purpose. For example, a courier or fulfilment supplier may need your name, telephone number, delivery address and relevant order details.

9. Marketing communications

You may subscribe to promotional emails about Solarised Energy products and updates.

Electronic marketing must comply with applicable consent requirements or other lawful permissions under South African law.

You can unsubscribe using the option provided in promotional emails or by contacting info@solarisedenergy.co.za.

Unsubscribing from marketing does not prevent necessary communications about your purchase, delivery, refund or warranty request.

Providing a telephone number for order fulfilment does not, by itself, constitute consent to promotional SMS or WhatsApp messages.

10. Retention of information

We retain personal information only for as long as necessary for its purpose or as required or permitted by law.

Relevant purposes include completing orders, providing after-sales support, meeting accounting and recordkeeping obligations, and handling complaints or disputes.

When information is no longer required, we delete, securely destroy or de-identify it as appropriate.

Some records may need to be retained despite a deletion request. You may contact us for information about retention applicable to your records.

11. Security

We are responsible for taking appropriate and reasonable technical and organisational measures to protect personal information against loss, unauthorised access and unlawful processing.

No website, electronic transmission or storage system can be guaranteed completely secure.

Keep your account credentials confidential and contact us if you suspect unauthorised account activity.

If a security compromise occurs, we will investigate and provide notifications required by applicable law.

12. Processing outside South Africa

Wix, Google and providers supporting their services may process personal information outside South Africa.

Privacy laws in other countries may differ from those in South Africa. Cross-border processing must meet applicable requirements under the Protection of Personal Information Act.

13. Your privacy rights

Subject to applicable legal conditions, you may:

Request access to personal information held about you.
Request correction of inaccurate information.
Request deletion where continued retention has no lawful basis.
Object to certain processing.
Withdraw consent where processing relies on consent.
Object to direct marketing.
Lodge a complaint with the Information Regulator.

Send requests to info@solarisedenergy.co.za.

We may need to verify your identity before providing information or acting on a request. Withdrawal of consent does not invalidate earlier lawful processing.

14. Privacy complaints

You may also lodge a complaint directly with South Africa’s Information Regulator. You do not have to contact Solarised Energy first.

Official complaint information:

https://inforegulator.org.za/complaints/

15. Changes to this policy

We may update this policy when our services, website features or information practices change.

The latest version will appear on this page with its revision date. Where additional notice or consent is required, we will follow applicable legal requirements.

16. Contact details

Solarised Energy

Website: www.solarisedenergy.co.za
Email: info@solarisedenergy.co.za

George location

50 Pioneer Street, Pacaltsdorp Industria
George, Western Cape, 6529
South Africa
Phone: +27 71 440 0075

Durban North location

45 Marseilles Crescent, Briardene
Durban North, KwaZulu-Natal, 4051
South Africa
Phone: +27 75 261 2028