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Last updated: 10 October 2026

This policy explains delivery arrangements for orders placed with Solarised Energy through solarisedenergy.co.za.

1. Delivery areas and shipping charges

We offer free delivery throughout South Africa.

The delivery charge is R0. Solarised Energy does not charge additional shipping or handling fees for this delivery service.

2. Payment and order processing

Full EFT payment must clear in our bank account before an order is dispatched. Proof of payment alone does not confirm clearance.

Orders are processed within 2 business days after payment clears.

For this policy, business days are Monday to Friday, excluding South African public holidays.

3. Estimated delivery time

Delivery is estimated at 3–7 business days after dispatch.

Allow approximately 5–9 business days from payment clearance to delivery, including order processing.

These are estimates rather than guaranteed arrival dates. Courier disruptions, severe weather or other transport interruptions may affect delivery. If your order is delayed, contact us for assistance.

Any product-specific delivery timeframe must be clearly disclosed before purchase.

4. Dispatch arrangements

Orders may be dispatched from our business locations or directly from suppliers fulfilling orders on our behalf.

Solarised Energy remains your contact for order enquiries, delivery assistance and after-sales support, regardless of the dispatch location.

5. Order tracking

We provide a tracking number once your order has been dispatched.

Use the tracking details to follow delivery progress. If you have not received them, email info@solarisedenergy.co.za with your order number.

6. Delivery details

Please provide a complete and accurate delivery address, including your suburb, city, province, postal code and contact telephone number.

If you notice an error, contact us promptly. Address changes after dispatch depend on whether the courier can accommodate them.

If delivery cannot be completed, contact us so we can investigate and coordinate the next steps.

7. Damaged, incorrect or missing items

Inspect your order when it arrives. Report visible damage, incorrect products or missing components as soon as reasonably possible.

Include your order number, a description of the issue and photographs where available. Keep the packaging if it can help with the investigation.

A delivery signature does not remove your statutory rights relating to damaged or defective goods.

Please refer to our Returns & Refunds Policy for the applicable return process.

8. Delayed or missing deliveries

If your order has not arrived within the estimated timeframe, email info@solarisedenergy.co.za with your order number and tracking details.

We will investigate with the relevant dispatch provider or courier. This policy does not exclude rights or remedies available under South African consumer law.

9. Contact details

Solarised Energy
Website: solarisedenergy.co.za
Email: info@solarisedenergy.co.za

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George location
50 Pioneer Street, Pacaltsdorp Industria
George, Western Cape, 6529
South Africa
Phone: +27 71 440 0075

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Durban North location
45 Marseilles Crescent, Briardene
Durban North, KwaZulu-Natal, 4051
South Africa
Phone: +27 75 261 2028