Terms & Conditions

Last updated: 14 October 2026

These Terms & Conditions apply to purchases made through www.solarisedenergy.co.za and explain the responsibilities of Solarised Energy and its customers.

Please read these terms together with our Payment Policy, Shipping Policy, Returns & Refunds Policy, Privacy Policy and Cookie Policy before placing an order.

1. Application and consumer rights

In these terms, “we”, “us” and “our” refer to Solarised Energy. “You” refers to the customer purchasing products from us.

Applicable South African law governs purchases through this website, including the Consumer Protection Act and the Electronic Communications and Transactions Act where they apply.

Nothing in these terms excludes, restricts or replaces rights or remedies that cannot lawfully be excluded.

2. Product information

Each product listing describes the product offered, its price, specifications and included components.

Only the items expressly identified as included form part of the purchase. Batteries, solar panels, cables, mounting equipment, accessories and installation services are not included unless the listing or an agreed quotation states otherwise.

Category banners and installation examples may illustrate a product category or complete installation. Product photographs must accurately represent the item offered, and any additional equipment shown must be clearly identified.

We will not substitute a different model or materially change an order’s contents without your agreement.

3. Compatibility, installation and performance

Product compatibility depends on the specific equipment and system configuration. Products appearing on this website are not automatically compatible with one another.

Before purchasing, check the relevant manufacturer requirements or request assistance with information needed to assess compatibility.

Installation, commissioning, permits and compliance certificates are included only where expressly stated in the listing or agreed quotation. Work requiring a qualified professional must be carried out by an appropriately qualified person.

Follow the manufacturer’s installation, operating and maintenance instructions.

Solar generation, battery runtime and energy savings depend on conditions such as sunlight, shading, temperature, connected loads and usage. Rated specifications are not a guarantee of identical performance in every installation.

4. Prices and order totals

All website prices and payments are in South African rand (ZAR).

The total payable amount, including any applicable taxes and charges, must be disclosed before you complete your order. We do not add undisclosed mandatory charges after purchase.

Delivery throughout South Africa is free under our Shipping Policy. Solarised Energy does not charge additional delivery or handling fees for that service.

Promotions apply only to the products, quantities and dates stated in the offer. A discount does not reduce your statutory consumer rights.

Price changes apply to future purchases and do not automatically change an existing order.

5. Placing an order

Before submitting an order, review the product, quantity, contact information and delivery address. Contact us promptly if you discover an error.

You must be authorised to place the order and use the payment account involved.

Keep your order confirmation and payment records for reference. Where a separate quotation applies, any product-specific contents, services or delivery arrangements must be disclosed before you agree to purchase.

We will not require you to accept materially different products, prices or delivery arrangements after ordering.

6. Availability and order fulfilment

Availability information must reflect the products we can supply. Any preorder, backorder or product-specific lead time must be disclosed before purchase.

If we become unable to fulfil your order, we will contact you promptly. We will explain the available options and arrange any refund due. You are not required to accept an alternative product or store credit instead of a refund to which you are entitled.

Orders may be dispatched from our business locations or directly from suppliers fulfilling orders on our behalf. Solarised Energy remains your contact for the order, delivery enquiries and after-sales assistance.

7. EFT payments

We accept payment by Electronic Funds Transfer (EFT).

Use the banking details supplied in your order’s payment instructions and your order number as the payment reference.

Please make payment within 24 hours of receiving those instructions. If you need more time, contact us before making a late payment so we can confirm the status of your order.

Full payment must clear in our bank account before dispatch. Proof of payment alone does not confirm clearance.

Solarised Energy does not charge EFT transaction fees or payment-processing surcharges. Your bank may impose its own transfer fees.

Do not send banking passwords, PINs or one-time passwords.

8. Processing and delivery

We deliver throughout South Africa at no delivery charge.

Orders are processed within 2 business days after payment clears. Delivery is estimated at 3–7 business days after dispatch, giving an estimated total of 5–9 business days from payment clearance.

Business days are Monday to Friday, excluding South African public holidays.

Delivery times are estimates. Any different product-specific timeframe must be disclosed before purchase. If an order is delayed, we will assist with investigating and arranging the appropriate next steps.

We provide a tracking number after dispatch.

Please supply an accurate delivery address and contact number. Contact us promptly if these details need correction.

A delivery signature does not remove your rights concerning damaged, defective, missing or incorrectly supplied goods. Refer to our Shipping Policy for further details.

9. Cancellations

To request cancellation before dispatch, email info@solarisedenergy.co.za with your order number as soon as possible.

Where section 44 of the Electronic Communications and Transactions Act applies, you may cancel a qualifying online purchase of goods within 7 days after receiving the goods, without giving a reason or paying a penalty. Only the direct cost of returning the goods may be charged under that provision.

Certain purchases are excluded from this statutory cooling-off right, including qualifying goods made to the customer’s specifications or clearly personalised.

Our voluntary 30-day return offer does not shorten statutory cancellation or defective-goods rights.

10. Returns and refunds

You may request a return within 30 calendar days after delivery by emailing info@solarisedenergy.co.za.

For voluntary change-of-mind returns, products should be unused, uninstalled and complete with supplied accessories, manuals and original packaging. These conditions do not automatically prevent a valid statutory claim.

Where the Consumer Protection Act applies, goods that fail to meet its required quality standards may be returned within 6 months after delivery, without penalty and at the supplier’s risk and expense. Subject to the Act, the consumer may choose repair, replacement or refund.

For an accepted return, we process the refund within 5–10 calendar days after receiving the returned goods and confirming eligibility. Where no physical return is necessary, the timeframe starts when the refund entitlement is confirmed.

Any applicable statutory deadline takes precedence. Assessment will not be used to extend that deadline.

Refunds are made in ZAR by EFT after verification of the necessary recipient details. Your bank’s processing time may affect when the funds appear.

Our Returns & Refunds Policy explains the return process and applicable costs. Contact us for the appropriate return address before sending goods; this helps coordinate transport and does not remove statutory rights.

11. Warranties and after-sales assistance

Manufacturer warranties vary by product. Any warranty advertised must be supported by the applicable product terms.

Manufacturer warranties are additional to statutory consumer rights.

Contact Solarised Energy with your order number and a description of the problem. Photographs and relevant installation information may help us assess the issue.

We may investigate whether misuse, damage, modification or installation caused a fault. We will not automatically reject a valid statutory claim solely because a product has been opened or installed.

The appearance of a manufacturer’s brand on this website does not, by itself, imply authorised-dealer, installer or partnership status.

12. Errors and corrections

If you notice a possible pricing error, conflicting specification or inaccurate image, please contact us.

We will investigate and handle corrections according to applicable law. Correcting a page does not automatically cancel an existing order or remove rights arising from a purchase.

We will not impose a higher price or substitute a product without your agreement.

13. Personal information

Our Privacy Policy explains how we handle personal information provided through enquiries, orders and after-sales requests.

Our Cookie Policy explains cookies and available tracking controls.

Placing an order does not, by itself, constitute consent to promotional messages.

14. Complaints and disputes

Send complaints to info@solarisedenergy.co.za, including your order number, the issue and the outcome you are requesting.

You may also approach an appropriate consumer protection authority, ombud or court. Contacting us first is encouraged but does not remove any right to seek an available external remedy.

These terms do not exclude liability that cannot lawfully be excluded, including applicable liability for defective or unsafe goods, misleading representations or gross negligence.

15. Changes to these terms

We may update these terms for future transactions. The updated version will show its revision date.

Changes do not retrospectively remove rights or alter an existing purchase without a lawful basis or your agreement.

16. Contact details

Solarised Energy

Website: www.solarisedenergy.co.za
Email: info@solarisedenergy.co.za

George location

50 Pioneer Street, Pacaltsdorp Industria
George, Western Cape, 6529
South Africa
Phone: +27 71 440 0075

Durban North location

45 Marseilles Crescent, Briardene
Durban North, KwaZulu-Natal, 4051
South Africa
Phone: +27 75 261 2028

Please contact us before visiting or returning goods to confirm the appropriate arrangements.