Returns & Refunds Policy
Last updated: 14 October 2026
This policy applies to products purchased from Solarised Energy through www.solarisedenergy.co.za.
Read it together with our Terms & Conditions, Shipping Policy and Product Warranty Policy. Nothing in this policy limits rights provided by applicable South African consumer law.
1. Our 30-day return offer
You may request a return within 30 calendar days after delivery.
For a voluntary change-of-mind return, the product must be unused, uninstalled and complete with its supplied accessories, manuals and original packaging.
These conditions apply to our voluntary return offer. They do not automatically prevent a valid statutory cancellation or claim concerning faulty, unsafe, damaged or incorrectly supplied goods.
The 30-day period does not shorten statutory defective-goods or warranty rights.
2. Return-shipping costs and fees
Change-of-mind returns: You pay the direct cost of returning the product. Contact us before arranging transport so we can confirm the correct destination.
Faulty, damaged or incorrectly supplied goods: Solarised Energy arranges and covers the applicable return transport costs where we are responsible under this policy or applicable law.
Restocking fees: We do not charge a restocking fee for eligible returns.
Our free delivery service for purchases does not include free change-of-mind return shipping.
3. Faulty or unsafe products
Where the Consumer Protection Act applies, goods that fail to meet its required quality standards may be returned within 6 months after delivery, without penalty and at the supplier’s risk and expense.
Subject to the Act’s requirements, you may choose a repair, replacement or refund.
Contact us with a description of the fault. An inspection or technical assessment may be necessary, but it does not remove your statutory rights or allow us to impose a repair where the law gives you a choice.
Additional manufacturer warranties depend on the particular product and its verified terms. Refer to our Product Warranty Policy for further information.
4. Damaged, incorrect or incomplete deliveries
Please inspect your order when it arrives and report damage, incorrect products or missing components as soon as reasonably possible.
Include your order number, a description of the problem and photographs where available. Keep the packaging if it can help with the investigation.
A delivery signature or delay in reporting does not automatically remove your statutory rights.
We will investigate and arrange the appropriate remedy and any necessary return transport. You are not required to accept a different product instead of the item ordered.
5. How to request a return
Email info@solarisedenergy.co.za with:
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Your order number or other available proof of purchase.
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The product name and quantity.
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The reason for the return.
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Details of any fault, damage or missing items.
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Photographs or videos, where available and safe to obtain.
We will provide return instructions and confirm the appropriate destination and transport arrangements.
Please do not send goods to either business location without confirming the return address. Contacting us helps coordinate the return and does not replace or restrict statutory rights.
Package the goods securely and keep your collection receipt or tracking details.
6. Installed equipment
Installed equipment is not eligible for our voluntary change-of-mind return offer.
Installation does not automatically invalidate a statutory defective-goods claim or applicable warranty.
Contact us before removing equipment. Electrical, plumbing or other regulated work must be performed by an appropriately qualified person where required.
Buying a product does not automatically include removal or reinstallation services. This does not exclude costs or remedies for which Solarised Energy is responsible under applicable law.
7. Online cancellation rights
Where section 44 of the Electronic Communications and Transactions Act applies, you may cancel a qualifying online purchase of goods within 7 days after receiving them, without giving a reason or paying a penalty.
Only the direct cost of returning the goods may be charged under that provision.
Certain transactions are excluded from this statutory cooling-off right, including qualifying goods made to your specifications or clearly personalised.
Our voluntary 30-day return offer does not reduce these rights.
8. Cancellation before dispatch
To request cancellation before dispatch, email info@solarisedenergy.co.za with your order number as soon as possible.
If the order has already been dispatched, we will explain the applicable cancellation and return arrangements.
Where a refund is due, we will not require you to accept store credit instead.
9. Refund processing
For an accepted return, we process the refund within 5–10 calendar days after receiving the returned goods and confirming eligibility.
Where no physical return is necessary, this timeframe starts when the refund entitlement is confirmed.
Any applicable statutory deadline takes precedence. Assessment or approval will not be used to extend that deadline.
Refunds are made in South African rand (ZAR) by EFT. We will verify the necessary recipient details before payment.
Your bank’s processing time may affect when the funds appear in your account.
10. Refund amounts
Refunds are based on the amount actually paid for the returned product, including any discount applied.
We do not deduct a restocking fee from an eligible refund.
For a change-of-mind return, the direct return-shipping cost remains your responsibility. Solarised Energy does not deduct a notional original delivery charge where delivery was free.
Any other deduction must have a lawful basis and will be explained. We will not impose undisclosed charges.
11. Goods damaged during a return
For customer-arranged change-of-mind returns, use suitable packaging and a transport service appropriate for the product.
If goods arrive damaged or incomplete, we will assess the circumstances and explain how this affects the voluntary return request. Any proposed deduction must be lawful and supported by the circumstances.
For statutory defective-goods returns, the supplier’s obligations concerning risk and expense apply.
12. Exchanges
Contact us if you would prefer an exchange.
An exchange depends on the availability of the requested product and your agreement to any price difference. We will explain the arrangements before proceeding.
An exchange is optional and does not replace a refund to which you are entitled.
13. Contact details
Solarised Energy
Website: www.solarisedenergy.co.za
Email: info@solarisedenergy.co.za
George location
50 Pioneer Street, Pacaltsdorp Industria
George, Western Cape, 6529
South Africa
Phone: +27 71 440 0075
Durban North location
45 Marseilles Crescent, Briardene
Durban North, KwaZulu-Natal, 4051
South Africa
Phone: +27 75 261 2028
Please confirm the appropriate return destination before visiting or sending goods.